Shipping & Delivery Policy
Fast, fully insured, 2-person appliance freight across Great Britain with end-to-end consignment tracking.
100% Free UK Shipping
No freight surcharges or hidden gate fees. Free standard delivery applies to all domestic refrigeration units regardless of order value.
Dispatched in 24–48 Hours
Orders placed before 2:00 PM Monday through Friday are prepared, safety-checked, and scheduled for collection within 1 to 2 business days.
Ground-Floor Placement
Our heavy appliance freight couriers carry units into your ground-floor hallway or kitchen to avoid strenuous lifting for you.
Call Before Arrival
You will receive live tracking alerts, a 3-hour scheduled delivery slot, plus a driver courtesy call 30 to 60 minutes before arrival.
Your Delivery Journey: Step-by-Step
How your appliance travels safely from our central hub to your kitchen
Order Confirmation & Inspection
Immediate digital receipt sent to your email. Our warehouse team performs packaging integrity checks, adds heavy corner protectors, and books courier collection.
Dispatch & Live Consignment Number
Handed to our dedicated freight network (DX Freight, Panther Logistics, or DPD). You receive an automated SMS and email with your tracking portal link.
Delivery Day & Safe Placement
A 3-hour arrival window is confirmed on the morning of delivery. The driver calls ahead, and the 2-person crew safely delivers the unit into your room of choice.
Regional Delivery Timetables & Costs
Accurate transit estimates for all UK postcodes
| Region | Courier Partner | Estimated Transit | Shipping Rate |
|---|---|---|---|
| Mainland England & Wales London, Midlands, South, North | 2-Person Heavy Appliance Freight (DX / Panther) | 5–8 Working Days | FREE |
| Scottish Lowlands Edinburgh, Glasgow, Central Belt | 2-Person Heavy Appliance Freight | 5–8 Working Days | FREE |
| Scottish Highlands & Remote AB, IV, KW, PA, PH postcodes | Specialist Extended Freight Route | 7–10 Working Days | FREE |
| Small Accessories & Spare Parts Shelves, crispers, handles | Royal Mail Tracked 24 / DPD Local | 2–3 Working Days | FREE |
Essential Delivery Day Guidance
Please review these quick points to guarantee a seamless delivery
Measure Doorways & Corridors
Verify that your entrance doors, porches, and hallways can accommodate the boxed dimensions of your chosen refrigerator or freezer.
Refrigerant Acclimatisation
Important: Once delivered, allow your refrigerator to stand upright for 4 to 6 hours before plugging in. This lets compressor oils settle safely after transit.
Inspect Upon Arrival
Examine the external carton before signing the courier manifest. In the rare event of visible carton damage, simply make a note on the delivery slip.
Need to Change Your Delivery Date or Address?
If you require a held delivery date (e.g. while kitchen renovations finish) or need to amend your shipping address, please email us at help@clariohome.shop within 12 hours of ordering. We can hold dispatch free of charge until your home is ready.