30-Day Money-Back & Refund Policy
Try your ClarioHome appliance in your home for 30 full days. If it is not the ideal fit for your kitchen, we make returns straightforward, insured, and transparent.
30-Day Evaluation Period
You have 30 calendar days from the date of physical delivery to inspect, test, and ensure your new appliance meets your exact expectations.
Rapid 48-Hour Refunds
Once your returned item arrives at our UK return facility, our inspection team processes your full refund within 48 business hours.
Collection from Your Door
For large freestanding and integrated appliances, our freight partners can book a 2-person collection directly from your property.
Defect & Damage Protection
Items damaged in transit or exhibiting functional issues receive immediate priority replacement or a 100% instant refund.
How to Return Your Appliance in 3 Simple Steps
A transparent process designed to give you total peace of mind
Request Return Authorisation (RMA)
Email our customer desk at help@clariohome.shop with your order reference number and the reason for return. We will reply within 24 hours with an RMA number and courier instructions.
Schedule Insured Collection
Our heavy freight partners will contact you with a convenient 3-hour collection window. Ensure the unit is clean, disconnected, and packed with original foam corners and protective carton.
Depot Inspection & Bank Credit
Upon physical arrival at our UK depot, the unit is inspected for completeness. Your refund is issued back to your original payment method within 3 to 5 business days.
Return Eligibility & Condition Guidelines
Ensure your appliance meets the standard return criteria
| Return Scenario | Eligible Window | Condition Required | Resolution Provided |
|---|---|---|---|
| Change of Mind / Kitchen Fit Appliance doesn't match decor or size | Within 30 Calendar Days | Clean, unused, with original packaging & accessories | 100% Product Refund |
| Cosmetic Damage in Transit Scratches or dents noted upon delivery | Report within 48 Hours | Photographs of outer carton and affected panel | Free Swap or 100% Refund |
| Manufacturer Defect or Fault Cooling, thermostat, or motor fault | Full 2 Years Warranty | Normal domestic residential usage | Free Engineer Repair / Swap |
Authorised UK Returns Hub
All items must be booked with an RMA number prior to dispatch
ClarioHome Returns & Logistics Facility
39A Marylebone Ln, London W1U 2NP, United Kingdom
Please note: Direct unscheduled walk-in drop-offs cannot be accepted for warehouse safety. All freight returns must be scheduled through our support desk at help@clariohome.shop.