CUSTOMER SUPPORT

Contact ClarioHome

Have an appliance question, need delivery updates, or want product advice? Our UK support specialists are ready to assist.

Email Support

Our team responds within 24 business hours.

help@clariohome.shop

UK Office Address

39A Marylebone Ln
London W1U 2NP
United Kingdom

Support Hours

Monday – Friday: 8:30 AM – 6:00 PM

Saturday: 9:00 AM – 4:00 PM

Sunday: Closed (Emergency queries monitored via email)

Order & Delivery Tracking

All orders are dispatched via tracked 2-man logistics. You will receive SMS & email updates 24 hours prior to delivery.

Send Us a Message

Fill out the form below and an appliance advisor will contact you shortly.

HELP & SUPPORT

Frequently Asked Questions

Have questions regarding appliance delivery, warranties, or our 30-day money back guarantee? We have answers.

Contact Customer Support
How long does UK delivery take for major appliances? + −

We deliver nationwide across the UK within 5 to 8 working days. Our specialist logistics team will contact you prior to delivery with a convenient time slot and live tracking updates.

Are all appliances covered by a manufacturer warranty? + −

Yes, 100%. Every appliance sold on ClarioHome includes an official 2-year manufacturer warranty covering both parts and labour. You can easily register your guarantee online upon receipt.

What is your 30-day return policy? + −

We offer a hassle-free 30-day money-back guarantee. If you are not completely satisfied with your appliance, simply contact our support team at help@clariohome.shop and we will arrange a secure collection and full refund.

How do I redeem my 10% discount code? + −

Simply enter coupon code CLARIO10 at checkout to receive an instant 10% discount off your entire appliance order.

Will the courier deliver inside my home? + −

Yes, all large appliances such as refrigerators and fridge freezers are delivered using a two-man delivery crew to ensure your item is safely placed in your ground-floor room of choice.